Delivery & Returnsالتوصيل والإرجاع

We deliver across the United Arab Emirates. For anywhere outside the UAE, message us on WhatsApp before ordering and we will tell you what is possible.

Once your payment is completed, your order appears with us straight away and we begin preparing it. We confirm the delivery details with you on WhatsApp or by phone using the number you entered at checkout, so please make sure it is correct and reachable.

Any delivery charge is shown or confirmed to you before you pay. There are no charges added after payment.

• Please check the parcel while the courier is still with you where you can.
• If something is missing, broken or wrong, tell us within 48 hours.
• If delivery fails because the number given cannot be reached, the courier will try again; repeated failed attempts may mean the order has to be re-arranged.

We do not accept returns or exchanges because you changed your mind. Oud, bakhoor and muattar are personal products and we cannot resell them once they have left us.

We will replace the item or refund it in full, at our cost, when:

• an item is missing from your order;
• an item arrives broken, damaged or leaking;
• you received the wrong item.

This is the policy you agree to at checkout, and it does not affect your statutory rights under UAE consumer-protection law.

Message us on WhatsApp or email info@nasimlimurif.ae within 48 hours of delivery with:

• your order number (it is in My Account on the site);
• a photo of the item and of the parcel it came in;
• a line about what is missing or damaged.

Please keep the item and its packaging until we have sorted it out.

When a refund is due it goes back to the same card or wallet you paid with. Your bank usually shows it within a few business days of us issuing it.

You can cancel an unpaid order yourself from My Account. After payment, message us on WhatsApp with your order number as early as you can — if it has not yet gone out, we will cancel and refund it.